Friday, January 13, 2012

Cuisenart Keurig Coffee Maker - Updated

1/18/2012 - This post has been updated at the bottom

Ok, much like the Toro Lawnmower, my Cuisenart Keurig Coffee Maker (SS-700) was about to be beaten with hammer.


This was a shame, since I've done nothing but brag and boast and convince all of my friends to go buy one or else they were losers and wannabes.  I'd feel really bad about shaming them into getting one of these and then admitting that it sucks after about a year.  Blowing $200 on a coffee maker just to be as cool as me is a lot to demand of your friends, especially if they read about how I'm now beating it with a hammer...

The problem started a few weeks ago when it started dispensing coffee slower than an old guy with prostate problems taking a pee, and wheezed more than I did when climbing stairs.

Ok, whatever, I can plop a k-cup in there, hit the button and go brush my teeth while it brews... disappointing that it was acting like that, but manageable because it was still giving me the 12 ounces it said it would.

The last straw started yesterday when Lobsterman reported that it was piddling out only 4 ounces of coffee at the rate of a catheterized old man.  This will not do.

I did the whole troubleshooting tasks that you can find on the Cuisenart site.  Poking a paperclip in the punch thing to make sure it wasn't clogged.  Making sure the plastic dispenser bottom wasn't clogged, and going through the rinse, drain air bubble exercise... to no avail.

Armed with the hammer, I gave Cuisenart a call and spoke to a nice guy named Adam, who chuckled when I told him I was about to beat it with a hammer.  He asked if I had run through the gamut of troubleshooting... yes.  I described the problem and he was more than happy to replace the product (I really like hearing a company say that... we will replace your product if the next procedure doesn't work... more companies need to start off their support calls with those words), if the next procedure didn't work.

Apparently the internal hose gets air bubbles in it and its kinda pesky getting them out, so here's what you need to try:


Remove the water container, and see the hole where the water gets sucked into?  You need to pour a water in that hole until its overflowing


Then sit the container back on there, put a k-cup in and make a cup of coffee.  It will probably piddle and drip like usual, that's expected.  When its done piddling and dripping, unplug the machine, remove the water container, pour more water in there if it isn't overflowing.  Plug the machine in, turn it on and run another k-cup cycle.  Keep doing that.  Adam said that if it doesn't clear up after 7 runs, then call them back and they'll replace it.

In my case, 4 times was a charm, and its back to brewing a full 12 ounces with a stronger stream.

So, I put the hammer away... for now.  Its nice to know that Cuisenart has your back if your expensive brewer goes belly up.  Kudos to Cuisnart!

Update 1/18/2012

The "fix" lasted all of 4 cups before it started pulling the same crap as before and got worse and worse until it would only brew a piddly little bit of coffee.

That was the last straw and I called Cuisenart AGAIN and they said they would ship me a new one.  I could have returned the product to a retailer, but opted to pay for the shipping back to them.  They charged me a $10 fee (who knows) and said I would get it in 7-10 days... ugh!  We limped along on the totally crapping out coffee maker until this morning.

This morning, something very odd happened... it worked normally!  I got a full cup, it sounded normal, everything was fine.  Lobsterman reported that it continued to work flawlessly throughout the day... and then the mail came and we figured out why it was working... its replacement was delivered.

We aren't falling for its tricks... back it goes!!!! 

3 comments:

Painter Pack said...

I was so hoping a secret Santa would send one down the chimney for me this year! However, because I didn't have a secret Santa or a chimney, I didn't get my hopes up. But hey, income tax time is coming up and if I can swing it, I want one!!! I already have a hammar, just in case.

Huffle Mawson said...

I am allergic to coffee. It's one of the few things that we do not have in common.

Mike Nelsen said...

Alas, my Breville Keurig was playing similar tricks last week. I resorted to the old RTFM (don't tell anyone) and followed the instructions for descaling - the whole vinegar cycle. Worked for a day and then the "DESCALE" light starts flashing. grr. back to double-check the you-know-whats, and noticed the last step: "unplug the unit for 15 min to reset." sigh. (I gotta follow *all* of 'em?!?) works fine now (unless I just jinxed it)!