My employer has an emergency contact site. You log in and add your emergency contact information and if something drastic happens, they can contact you (I have no idea what they expect me to do, other than cower and hide until the emergency is over, cuz I'm so NOT going into work during an emergency... of any sort).
Once a quarter, they send out reminders for you to update your emergency contact information. Typically I don't change any of my numbers, so its been quite a while since I've had to log in, but I did get a google voice number and I figured I'd add that in there instead of the 40 other phone numbers. I'm being nice, saving them some time and money by just calling one number to ring the 40 phone numbers I could possibly be at. Besides, if there is an emergency like my work place getting shut down, I want to be notified of that as quickly as humanly possible so I can go back to bed.
So, following the quarterly reminder instructions, I tried to log into the site... except I had no idea what my username or password were. I took a few guesses, but didn't get in, so I opted to answer the "forgot your password question", except it wasn't an answer they wanted, they wanted me to type in the question for the answer I had provided. Holy crap, seriously? I had no clue. So I clicked the button for "need password reset" and it opened up my mail program, where I guessed I needed to ask someone to reset my password. So I did... like this:
Subject: No clue
Body: I have absolutely no idea what my username and password are, and no clue what question goes with my answer. I'm a bit disturbed that a site that is for the express purpose of contacting me in case of emergency and guiding me through emergency steps is so hard to access. The contact information on this site can easily be found doing a Google search on my name, and not only will it reveal every phone number I've ever had, every address I've ever lived, but will also allow you to zoom so close to an actual satellite photo of my home that you can see me walking out to my mailbox in sleepy pants and robe picking my nose.
I highly doubt that during an emergency I'll have the wherewithal or the time to send an e-mail to someone asking them to reset my password. During the time I wait for someone to get back from lunch or a long meeting to reset it, an alert could have been sent out telling me that brain eating zombies are roaming the streets near my building and I need to hide in a closet or at least lock my office door. I won't have received this notice, and therefore, be the first victim of their nefarious brain eating deeds.
Isn't there a better way, and oh yeah, please reset my password.
Four hours later I (and about 14 other morons) received an e-mail stating our passwords were reset and we were free to access the site, after changing our passwords and security question.
I sent back the following response:
Subject: Out of Office Reply
Body: If you have received this message, then the brain eating zombies have broken through my office door and eaten my brain as I was unable to update my emergency contact information.
There was no response, which leads me to believe that I work for people with absolutely no sense of humor.
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